Return & Exchange Policy – Regal Makers

Last Updated: 08/04/2025

At Regal Makers, we stand behind our products and want you to be delighted with your wholesale purchase. This policy outlines the terms for returns and exchanges to ensure a seamless process for our retail partners.

1. Return Eligibility

We accept returns under these conditions:
✅ Timeframe: Within 14 days of delivery
✅ Condition: Unused, in original packaging with all tags attached
✅ Documentation: The Original invoice/packing slip must be included

Non-Returnable Items:
❌ Custom or made-to-order products
❌ Seasonal/discontinued items
❌ Products damaged due to improper handling

2. Return Process

Step 1: Request Authorization

Step 2: Receive RMA Number

  • We’ll respond within 24 hours with:
    • Return authorization (RMA) number
    • Approved return method

Step 3: Ship Your Return

  • Address: 21,000 SF industrial ava. albuquerque, nm 87106
  • Clearly mark RMA# on all packages
  • Recommended carrier: UPS/FedEx with tracking

Step 4: Receive Credit

  • Processed within 5 business days of receipt
  • Original payment method or store credit

3. Return Costs

Return TypeCost Responsibility
Defective/DamagedFree return shipping + full refund
Wrong Item ShippedFree return shipping + full refund
Buyer’s RemorseCustomer pays return shipping + 15% restocking fee

4. Wholesale Specifics

  • Minimum Return Value: $50 per shipment
  • Credit Only: No cash refunds for wholesale accounts
  • Exchange Policy: Available for defective items only

5. Damaged/Defective Products

For immediate assistance:

  1. Take photos of:
    • Damaged product
    • Packaging materials
    • Shipping label
  2. Email claims@regalmakers.com within 48 hours

6. International Returns

  • The customer is responsible for all duties/taxes
  • Must use prepaid return labels we provide
  • Allow 2 or 3 weeks for processing

Need Help?
Contact our returns team:
📧 returns@regalmakers.com

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