Last Updated: 09/05/2025
At Regal Makers, we take great care in delivering your wholesale orders promptly and securely. This policy outlines our shipping processes, timelines, and responsibilities to ensure complete transparency for our retail partners.
1. Order Processing
All wholesale orders are processed within:
- Standard Orders: 1-2 business days after payment confirmation
- Custom/Large Orders (50+ units): 3-5 business days (we will notify you if additional time is required)
Note: Orders placed after 12 PM EST or on weekends/holidays will begin processing the next business day.
2. Shipping Options & Delivery Timelines
We partner with trusted carriers to provide reliable delivery:
| Shipping Method | Delivery Time | Cost | Best For |
|---|---|---|---|
| Standard Ground | 3-5 business days | Calculated at checkout | Local/regional retailers |
| Expedited (2-Day) | 2 business days | $35 flat rate | Urgent replenishment |
| White Glove Delivery | 5-7 business days | Quote provided | Large/fragile orders |
International Orders:
- Delivery typically takes 7-14 business days
- All customs/duties are the responsibility of the recipient
3. Shipping Confirmation & Tracking
- You will receive a shipping confirmation email with the tracking number once your order leaves our warehouse
- Tracking updates are available via the carrier’s website
- For urgent inquiries, contact: logistics@regalmakers.com
4. Shipping Address Policy
- We only ship to verified business addresses on file
- Address changes must be requested within 3 hour of order placement
- Additional fees may apply for address corrections after shipment
5. Damaged/Missing Shipments
If your order arrives damaged:
- Document damage with photos of both the product and packaging
- Email claims to support@regalmakers.com within 48 hours of delivery
- Include your order number in all correspondence
For missing packages:
- Carrier investigation required after 7 days from expected delivery
- We will file claims on your behalf for lost shipments
6. Holiday Shipping Schedule
During peak seasons:
- Cutoff dates for holiday delivery will be announced each November
- Expedited shipping is recommended for December orders
Need Help?
Contact our logistics team:
📧 logistics@regalmakers.com